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Who we are?

Titan Company Limited is a company incorporated under the laws of India, having its registered office at No.3, SIPCOT Industrial Complex, Hosur-635 126, and corporate office at 'Integrity', No.193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru - 560 100, India (hereinafter collectively referred to as "We" or "Us" or "Company" or "Titan").

Titan takes the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our stores, websites including sub-domains and microsites and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services. By using the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice.

Definitions

(a) Cookies: A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

(b) Data: Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

(c) Data Protection Laws: Any applicable law and guidelines notified by Government of India relating to the processing of Data.

(d) Partners: Select third parties (including Tata Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.

(e) Service Providers: Includes entities to whom we or other Tata Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.

(f) Tata Group Entity: Tata Sons Private Limited, and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.

(g) User or you: The natural person who accesses our stores, website or mobile application.

What data we collect about you?

Titan collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

(a) Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

(b) Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

(c) Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

(d) Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

(e) Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us or participate in marketing programs.

(f) Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, travel history, or any other personal information provided in responses to surveys or questionnaires.

(g) Personal data that is automatically collected when you use the wearable device and connected application which may include but is not limited to:

i. Data from sensors on the wearable device like heart rate, steps taken, sleep duration, etc.

ii. Schedule or appointments with health, fitness, wellness or swimming coaches.

iii. Your geographical location including GPS signals, cell tower IDs and Wi-Fi access points.

iv. Your usage information like IP address, bandwidth speed, browser type, language, operating system, cookie information, device or application identifier, standard server log information, and information about the about the software programs that are installed on your system.

(h) Your reviews, feedback and opinions about our products, programmes and services.

(i) Loyalty programme information: your loyalty membership information, account details, profile or OTP, login credentials details and any frequent flyer or travel partner programme affiliation.

How do we collect data?

We collect Data in the following ways:

(a) Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.

(b) Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.

(c) E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

(d) Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators' privacy policies and is not covered by our Privacy Notice.

(e) Interactions: All interactions with Titan will be recorded for training and quality monitoring purposes

(f) Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Tata Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

(g) Information Previously Provided to Tata Group Entities: Where you have shared any information previously with any of the Tata Group Entities and have consented to the further sharing of such information, such information will be shared with us by the Tata Group Entities.

You can make choices about our collection and use of your Data.

Data that is shared by you

Titan may collect your Data in several ways from your use of our stores, website, connected wearables or mobile application. For instance:

(a) when you register with us to receive our products and/or services;

(b) when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;

(d) when you elect to receive any communications (including promotional offers) from us;

(e) from the information gathered by your visit to our stores, website or mobile application;

Data that is automatically collected

(a) We automatically collect some information when you visit our website or use our connected wearables or mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

(b) Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Titan uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our website or mobile application.

(c) We may collect your Data automatically via cookies, pixels and similar technologies in line with settings on your browser. To enable our systems to recognize your browser or device and to provide and improve our Services, we use cookies and other identifiers.

What is our use of your data?

Any or all the above Data may be required by us from time to time to provide information relating to Titan and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

(a) carry out our obligations arising from any contract entered into between you and us;

(b) provide products and/or services and communicate with you about products and/or services offered by us;

(c) enable our subsidiaries, affiliates, associate companies, joint ventures, Tata Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;

(d) processing, disclosing, transmitting, and/or sharing the data/information with our subsidiaries, affiliates, associate companies, joint ventures, Tata Group Entities, and other third parties which have business or contractual dealings with us;

(e) provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;

(f) operate, evaluate and improve our business, website and mobile application;

(g) generate aggregated data to prepare insights to enable us to understand customer behavior, patterns and trends with a view to learning more about your preferences or other characteristics;

(h) provide privileges and benefits to you, marketing and promotional campaigns based on your profile;

(i) in connection with loyalty programs owned and operated by us or by other Tata Group Entities;

(j) communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;

(k) enforce the terms of use of our website and mobile application;

(l) protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and

(m) serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

Minors

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

Sharing of Data

We may share your Data with/ for:

(a) Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.

(b) Tata Group Entities: We may make available to you products, services and /or applications of Tata Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Tata Group Entities. We may also share your Data with the Tata Group Entities as is relevant for the purposes set out in Clause 6 above, and to facilitate the operation of our business.

(c) Tata Consumer Platform: Your Data may be shared with Tata Group Entities and other participating entities on the Tata Consumer Platform operated by Tata Digital Limited (“TCP”) for purposes of enrolment, offering you products, services and benefits on the TCP. Accordingly, we may share your Data with other Tata Group Entities, Partners and Service Providers.

(d) Service Providers: We or other Tata Group Entities may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing. These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.

(e) When Titan acts as a Service Provider: We may process and share your Data with Tata Group Entities and Partners when we act as a service provider to such Tata Group Entities and Partners.

(f) Protecting Titan: We may release Data when we believe release is appropriate to comply with applicable law or legal process to protect Titan against harm or financial loss, when we believe disclosure is necessary to protect individuals' vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personally identifiable information from users for commercial purposes in violation of this Privacy Notice.

(g) Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction.

(h) Third Parties: We may also share your Data with other third parties where:

i. You request or authorize us to do so.

ii. We need to comply with applicable law or respond to valid legal process.

iii. We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.

We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.

Please note that Tata Group Entities and Partners may have privacy practices that differ from those of Titan. The use of your Data will be governed by their privacy statements when you provide Data on their websites.

Keeping your data secure?

We will use technical and organizational measures to safeguard your Data, and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail.

Retention of data

Titan retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, including on account of exercise of your right under section "YOUR RIGHTS AND CHOICES", it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

Your Rights and Choices

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Titan as described in this Privacy Notice.

We may transfer Data we collect about you to recipients in India, where we are headquartered. India may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.

Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:

opt out of some collection or uses of your Data, including the use of cookies, pixels and similar technologies and the use of your Data for marketing purposes.
access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.
change or edit information submitted to us.
receive the Data you provided to us to transmit it to another company.
withdraw any consent provided or alter your preferences.
where applicable, lodge a complaint with your supervisory authority.

You may submit a request as described in the “How to Contact Us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Below, you will find additional privacy information that you may find important. Data Protection Laws, depending on your country, may include the following rights in relation to your Data:

a) Right to Confirmation and Access: the right to confirm our methods of processing and request

(i) copies of the information we hold about you at any time, or

(ii) that we modify, update or delete such information.

b) Right to Correction: the right to have your Data rectified if it is inaccurate or incomplete.

c) Right to be Forgotten: the right to request that we delete or remove your Data from our systems.

d) Right to Restrict / Object to Our Use of your Data: the right to limit the way in which we can use it.

e) Right to Data Portability: the right to request that we move, copy or transfer your Data.

f) Right to Withdraw Consent: the right to withdraw your consent provided earlier.

g) Right to File Complaints: the right to raise complaints to a regulatory authority.

h) Right to Nominate: the right to choose someone else to act on your behalf regarding your personal data. In case you are unable to do so themselves due to death or incapacity.

To invoke your data subject rights, you can submit an online request using Privacy Rights Webform. Please note that we may require proof of your identity before we can give effect to these rights.

For your protection, we may only implement requests with respect to the personal data associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. The Company will act on all data subject requests received without undue delay and respond within the stipulated timelines prescribed by regulations, post completion of necessary verification checks.

For information about managing your Data and promotional communications, submit a request as described in the "How to Contact Us" section below.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

Where we store your data?

Data collected under this Privacy Notice is hosted on servers located in the India, US, and Japan regions.

Processing of Data

We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Tata Group Entities, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

Severability

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

Changes to this Privacy Notice

Our business changes constantly and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application.

How to Contact us?

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request online through Privacy Rights Webform or by e-mailing us at dpo@titancompany.com

You may contact us for information on Service Providers, Partners and Tata Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

Data Protection Officer (DPO)

For any questions or concerns regarding the processing of your Personal Data, you may reach out to our designated Data Protection Officer (DPO) at the following contact details:

Name: Rajesh Ranjan
Email: dpo@titancompany.com
Address: 'Integrity', No.193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru - 560 100.

Eligility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website. Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
Pricing and Payment
For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable. In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
1. Passport with Visa Copy
2. Driving license
3. Employment card
4. Any other government issued ID proof of the the country of residence.
International Orders
Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government issued photo Identity proof preferably:
1. Driving License
2. Passport
NOTE: Indian issued cards will not be accepted for international orders.
Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Similarly guest users can track their order by clicking here
Your Obligations
1. You have to provide true, accurate, current and complete information about yourself while registration on www.titan.co.in
2. You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Titan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
3. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses.
4. You will provide authentic and true information in all instances where such information is requested of you. Titan reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Titan has the right in its sole discretion to reject the registration and debar you from using the services of www.titan.co.in and or other affiliated websites without prior intimation whatsoever.
5. You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
6. Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
7. If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Titan liable for such delay in the delivery of the product.
8. In case you use International card or foreign bank issued card for payment of domestic order or you have ordered something to be delivered outside India, then you have to provide us any government issued photo identity proof. For example:
  1. Pan card
  2. Driving License
  3. Passport
  4. Voter identification card
  5. Postal identification Card (Aadhar)
Restriction

Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.
Site Security
You are prohibited from violating or attempting to violate the security of this website, including, without limitation:
1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
3. Attempting to interfere with service to any other user, host or network , including , without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
4. Sending unsolicited email, including promotions and or advertising of products or services;
5. Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
Cancellation By Titan Company Limited

There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer?

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order available at www.titan.co.in Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.
Return And Exchange Policy
Titan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE:In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on1800-266-0123 or writing to us on customercare@titan.co.in . For the refund on the returned defective product please check the section on Refund below.

7- days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?
1. Customers should contact Titan customer support on 1800-266-0123 or write to ecomsupport@titan.co.in within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from Titan about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Refund
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of titan.co.in.
Domestic Order:
In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Titan.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
International Order:
For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.
Exchange:
We regret to inform that exchange of products is not possible for the products bought from our website.
Privacy Policy

We understand that your privacy is important to you and we respect that. We ensure you that Titan maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback , contests , newsletters and placing an order. At any point in time you can unsubscribe to our newsletters or any other information which you may receive from Titan.

Also, for enhanced security, Titan does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective banks servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.
Fraudulent Transactions

Titan reserves the right to recover the cost of goods, collection charges, damages caused to Titan and legal expenses from persons using the site fraudulently. Titan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Disclaimer

All products and the information displayed on www.titan.co.inconstitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.
Website Content

Titan owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at customercare@titan.co.inor call us on our toll free number 1800-266-0123, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.
External Material

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.
Liability

We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don't provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However customer can avail the services in the countries where TITAN Company's service centers are available.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Titan is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.
Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
Shipping Policy

Shipping Destinations

In India, Titan serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We also provide international delivery to the following countries:
Australia
Singapore
UAE
UK
USA

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & Handling Charges

Domestic Order: We provide free shipping within India.

International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

Shipping Partner: Our domestic logistic partner is Blue Dart, Delhivery & Ecom Express. Our international logistic partner is UPS.

NOTE:In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

Track Order

All registered customers have the option to track their orders by clicking on Track Order

Time to Deliver

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE:Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)

Delivery Time for International Orders

The product is delivered within 7-21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE:Recipient needs to produce passport or driving license for receiving the delivery.
For any customer assistance, you can call on our toll-free number 1800-266-0123or write to customercare@titan.co.in

Transit Insurance: All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.
Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Titan. Such disclosure, submission or offer of any comments shall constitute an assignment to Titan of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, Titan owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Titan will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Titan will be under no obligation
a) To maintain any comments in confidence
b) To pay you any compensation for any comments
c) To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

Titan does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Titan the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Titan and its affiliates for all claims resulting from any comments submitted by you. Titan and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
Copyright & Trademark

Titan reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Titan or its suppliers and they are protected by Indian and international copyright laws.
Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
Termination

This user agreement is effective unless and until terminated by either you or Titan. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.

Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
Governing Law And Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Modification Of Terms And Conditions Of Service

Titan reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.titan.co.in You should regularly view the user agreement on www.titan.co.in. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.
ICICI Bank Offer Terms and Conditions

Offer: Flat 10% off on payment done through ICICI Debit and Credit Cards limited to Rs 2000 on minimum cart value Rs 2500, Applicable on watches only.
Offer not applicable on Discounted products, Gift cards and Gift Voucher.
Offer can not be clubbed with any coupon code.
User has to select ICICI Bank under Credit or Debit cards payment options on the payment page for the discount to get reflected (for www.titan.co.in).
Offer will be Valid from 26th Sep 19 till 31st Mar 20
HDFC Bank Offer Terms and Conditions

Offer: Flat 10% off on payment done through HDFC Debit and Credit Cards limited to Rs 2000 on minimum cart value of Rs 2500, applicable on watches only.
Offer not applicable on Discounted products, Gift cards and Gift Voucher.
Offer can not be clubbed with any coupon code.
User has to select HDFC Bank under Credit or Debit cards payment options on the payment page for the discount to get reflected (for www.titan.co.in).
Offer will be Valid from 19th Nov 19 till 31st Mar 20
SBI Credit Card Offer Terms and Conditions

Offer: Flat 10% off on payment done through SBI Credit Cards limited to Rs 2000 on minimum cart value of Rs 2500, applicable on watches only.
Offer not applicable on Discounted products, Gift cards and Gift Voucher.
Offer can not be clubbed with any coupon code.
User has to select SBI Bank under Credit or Debit cards payment options on the payment page for the discount to get reflected (for www.titan.co.in).
Offer will be Valid from 19th Nov 19 till 31st Mar 20
Terms And Conditions For "EMI" (Equated Monthly Installments) Transactions
The following terms & conditions apply to any transactions made using EMI as a payment option on our Websites.
- Titan Company Limited facilitates "EMI payment method on all purchases worth Rs 3,000 and above made on TITAN Company Limited Websites, using eligible credit cards
- The EMI facility is not available on purchases made using Debit cards, Net Banking or Cash on Delivery payment methods. Also EMI is not eligible on International Issued Cards and International deliveries.
- The EMI facility is being offered by the respective banks to the customer and TITAN Company Limited has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the EMI facility, which is decided at the sole discretion of the bank.
- The EMI facility being offered by the banks to the customers is governed by the respective terms and conditions of each bank/issuer and the customer is advised to approach the bank/issuer in case of any complaint, dispute or enquiry about an EMI transaction.
- Any applicable taxes will be levied by the banks on the charges levied by them for the EMI facility as mandated by applicable laws and regulations.
- Titan Company reserves the right to stop facilitating this service on our Websites without any prior notice.
- Titan Company displays on the product page representative EMI related information (EMI amount, Interest rate charged, Total amount payable) for the customer's purchase on its website as per the information shared with it by the respective banks on an "AS IS" basis. Banks/Issuers are the authoritative source of this information and customers are advised to directly contact their bank/issuer for any further clarifications in this regard. For more information, we request you to review the terms and conditions of the respective banks offering such EMI facility.
- Titan Company does not charge the customer any processing or convenience fee for the purpose of facilitating the EMI facility for its customers.
- In the case of customer cancellations, partial or fully or return of items purchased on EMI, Titan Company will facilitate the refunds against the amount deducted against the product (total value) to the same tended where the payment has been received. The customer is advised to check with the respective bank/issuer offering the EMI how the cancellations or refund will affect the EMI terms and of any pre-closure or interest charges levied on the customer.
- Titan Company shall not be held liable for any dispute arising out of or in connection with such EMI facility being offered by the respective banks/issuer including but not limited to the authenticity and/or accuracy of any EMI information supplied by the banks to Titan Company for displaying on its website.
Terms And Conditions Of Credit Card No Cost EMI
The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions made using a credit card issued by any bank and using EMI facility as a payment option ("No Cost EMI")
- The No Cost EMI facility is being offered to the customers who make a purchase transaction on applicable products in our Websites or the mobile application/ mobile site thereof using a credit card issued by any bank using EMI facility, available on our website.
- The No Cost EMI facility is made available on select products, as determined from time to time. N o Cost EMI Offer is applicable for selected banks for Tenure of 3,6,9 and 12 months for minimum cart value of Rs 3000 and above
- The No Cost EMI payment option can only be availed using the credit card of listed banks in the site and is not available on purchases made using any other payment method including debit cards or net banking payment methods. Also No Cost EMI is not eligible on International Issued Cards and International deliveries.
- Using the No Cost EMI payment option, the customers who undertake the purchase transactions on our websites, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on our product page (at the time of making the purchase transactions). We will provide amounts equivalent to the interest imposed by the banks to undertake the purchase transactions on EMI.
- The banks issuing the credit cards reserve the right to charge Goods and Services Tax (GST) or other applicable taxes on the purchase transactions undertaken on EMI.
- Customers can add more than one item to their cart and if all the products are available on no cost EMI, you will get no cost EMI discount on all. No Cost EMI discount will be calculated only on the eligible items in the cart.
- Customers may avail the No Cost EMI facility, provided that: The order is not cancelled by the customer or The product is not returned / by the customer.
- The EMI facility is made available to the customers by and in the sole discretion of the banks issuing the credit cards. Titan Company will not be liable for any claims on account of availability or non-availability of EMI facility.
- Titan Company reserves the right to stop No Cost EMI payment option at any time without prior notice and without any liability
Titan Pay Watch

1. Watch will be delivered in a tamper proof packaging.
2. Customers need to have an active KYC verified SBI account.
3. Watches have to be linked through the SBI yono app.
4. Watch is non returnable due to security reasons.
5. Titan is not liable for any issues arising with respect to fraudulent transactions, accidental charge, wear and tear of the leather straps or loss of straps.
6. For all transactional or SBI Yono app related issues, customers need to contact SBI's customer care. Toll free no : 1800111101/Email : feedback.yono@sbi.co.in
Terms And Conditions Of Snapmint Cardless EMI
The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions availed with Snapmint and using Cardless EMI facility as a payment option ("No Cost Cardless EMI")
- The No Cost Cardless EMI facility is being offered to the customers who make a purchase transaction on applicable products in our Websites or the mobile application/ mobile site thereof using the EMI facility provided by Snapmint through its participating banks.
- No Credit card is required to avail Snapmint EMI services.
- Customers will be prompted to enter required details on the payment page when re-directed to Snapmint in order to get instant loan approvals. If Snapmint is unable to provide with an instant approval, Customers will be informed right then.
- If a customer is pre-approved for availing EMI loan by Snapmint then no additional details are required to be entered for approval.
- No Cost Cardless EMI facility is made available on select products, as determined from time to time. No Cost EMI Offer is applicable for Tenure of 3, 6, 9 and 12 months for minimum cart value of ₹3000 and above. Also Cardless EMI is not eligible on International deliveries.
- Using the No Cost Cardless EMI payment option, the customers who undertake the purchase transactions on our websites, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on our product page (at the time of making the purchase transactions). We will provide amounts equivalent to the interest imposed by the issuer to undertake the purchase transactions on EMI.
- Customers will be required to pay a down payment amount (at the time of making the purchase transactions) to avail No Cost Cardless EMI and the remaining amount from list price of the products will be converted into EMI.
- If an order using the Snapmint EMI facility is cancelled/returned, any refund to the customers or cancellation of loan facilities availed through Snapmint will be undertaken by Snapmint. The customers hereby agree that Titan Company has no role in this regard and the customers will not bring any claims against Titan Company for any refund of any amount paid to Snapmint for such order.
- The Cardless EMI facility is made available to the customers by and in the sole discretion of Snapmint issuing the loan. Titan Company will not be liable for any claims on account of availability or non-availability of EMI facility.
- The customer's use of the Snapmint EMI loan is also governed by the terms and conditions of the agreement between the customers and Snapmint.
- Titan Company reserves the right to stop Cardless EMI payment option at any time without prior notice and without any liability
- For any transactional or loan approval related issues, Customer needs to contact Snapmint’s customer care.
  Contact no: 022-48931351 /care@snapmint.com
Terms And Conditions Of Bajaj Finserv No Cost EMI
The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions availed with Bajaj Finserv (“BFL”) as a payment option ("BFL No Cost EMI")
- The Bajaj Finserv No cost EMI facility is being offered to the customers who make a purchase transaction on applicable products in our Websites or the mobile application/ mobile site thereof using the EMI facility provided by BFL.
- The BFL No Cost EMI facility is being offered by Bajaj Finance Limited to the customers having a Bajaj Finance No Cost EMI card ("Card")
- Titan Company does not charge any Down payment or processing fee for availing BFL No Cost EMI.
- The BFL No Cost EMI facility can only be availed using the Card and is not available on purchases made using debit or credit cards issued by other banks, net banking or cash on delivery payment methods
- BFL No Cost EMI facility is made available on select products, as determined from time to time. No Cost EMI Offer is applicable for Tenure of 3, 6, 9 and 12 months for minimum cart value of ₹4500 and above. Also BFL No Cost EMI is not eligible on International deliveries.
- Customer can either purchase any product greater than Rs. 4,500 or shop for multiple products for a min value of ₹4,500 to avail No cost EMI. All products selected must be applicable for Bajaj Finserv No cost EMI to avail this offer
- Using the BFL No Cost EMI payment option, the customers who undertake the purchase transactions on our websites, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on our product page (at the time of making the purchase transactions). We will provide amounts equivalent to the interest imposed by the issuer to undertake the purchase transactions on EMI.
- If an order using the BFL No Cost EMI facility is cancelled/returned, any refund to the customers or cancellation of loan facilities using the Card will be undertaken by BFL. The customers hereby agree that Titan Company has no role in this regard and the customers will not bring any claims against Titan Company for any refund of any amount paid to BFL for such order.
- The BFL No Cost EMI facility is made available to the customers by and in the sole discretion of Bajaj Finance Limited issuing the loan. Titan Company will not be liable for any claims on account of issuance, approval, any extension, pre-closure, or closure of any facility using the Card and availability or non-availability of EMI facility.
- The customer's use of the Card is also governed by the terms and conditions of the agreement between the customers and BFL
- Titan Company reserves the right to stop BFL No Cost EMI payment option at any time without prior notice and without any liability
- Titan Company will not be held liable for any dispute arising out of or in connection with such No Cost EMI facility or the customer's use of the Card on the Website.
- Please contact BFL for any queries in relation to the Card
  Contact no: 8698010101 /wecare@bajajfinserv.in
Terms and Conditions for Fastrack Tees GWP Offer
The following terms and conditions apply to Fastrack Tees GWP Offer
- 1. This promotion is only applicable on watches. Fragrances, Face Mask, Eyewear, sunglasses, Bags, belts and wallets are not eligible for this promotion.
- 2. Shop for watches worth Rs.2,000 and above and get a free Fastrack Tees watch worth Rs.995.
- 3. Offer is applicable on fastrack.in, titan.co.in and Titan World app.
- 4. Each eligible order will get only one Fastrack Tees watch.
- 5. All orders placed with a qualifying spend during the promotional period will be eligible to receive the appropriate free tees watch (whilst stocks last, 1 per order). Fastrack Tees watch will be added to your shopping cart automatically at checkout.
- 6. In case products bought through this promotion are returned, the free Tees watch also has to be returned for processing refund.
- 7. This offer cannot be clubbed with any other offer.
- 8. All free gifts are subject to availability, non-transferable and there are no cash alternatives or any other gift.
- 9. Limited time offer, till the free gifts run out.
- 10. Entrants agree to be bound by these Rules.
- 11. Titan Company reserves the right to stop the offer at any time without prior notice and without any liability
Axis Bank Cash back offer Terms and Conditions
Terms and Conditions
- 1. This Marketing Program (“Program”) is offered by Axis Bank under an arrangement with Titan Company Limited (“titan.co.in/World of Titan/World of Titan app”). It is open to all legal residents of India holding a valid and current Axis Bank credit or Debit card
- 2. The Validity of the Program (“Term”) is from 18th December 2020 (00:00 hrs) expiring on 3rd January 2021 (23:59 hrs).
- 3. Under this Program, cardholder can avail: a. 10% Cashback at World of Titan stores, www.titan.co.in and world of titan app.
  
  a. Minimum Transaction Amount: INR 5000. Maximum Cashback: INR 1000 for credit card holders and INR 750 for Debit card holders.
  
  b. Maximum cashback of INR 1000 per credit card or INR 750 per debit card is not applicable separately for transactions done at World of Titan stores, www.titan.co.in and world of Titan app.
- 4. The cashback shall be available on the net transaction value of a single transaction.
- 5. Net Transaction Value shall mean the retail price of the products purchased less sale discount offered to the card holders at Titan stores. The 10% cashback from Axis Bank shall be applicable only if the Net Transaction Value per bill is equal to or greater than Rs. 5000
- 6. The cash back will be processed within 90 days from the end of the offer period.
- 7. This Offer is valid on all Axis Bank Retail Credit and Debit Cards. This offer is not valid on Corporate Credit Cards and NRE Debit Cards.
- 8. All Customer Queries/dispute on the offer should be raised during the offer period or within 90 days after expiry of the promotion period. For any disputes, the customer needs to furnish a scanned copy of invoice for the case to be taken for further investigation.
- 9. In case of full cancellation/return of your order, transaction will not qualify for the Offer under this program. If you cancel a part of your order, you will qualify for the Offer only on the net amount you pay on the basis eligibility.
- 10. The offer is not transferable, non-negotiable and cannot be en-cashed.
- 11. Incomplete / rejected / invalid / returned /disputed or unauthorized/fraudulent transactions will not be considered for the offer.
- 12. Titan Company Limited and Axis Bank reserve the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
- 13. The participation in the offer is entirely voluntary and it is understood, that the participation by the Cardholders shall be deemed to have been made on a voluntary basis.
- 14. Any person availing this Offer shall be deemed to have accepted these terms and conditions.
Valentine's Day Offer Terms and Conditions
V-Day Gifting
- Offer is applicable for purchases made on titan.co.in with the coupon code displayed with the product
- To be eligible for the offer, purchases have to be made between 9th Feb 2021 and 13th Feb 2021
- Each coupon code is applicable only for a single redemption based on the criteria stated by titan.co.in
- Customers who use the coupon code first will be given Gift Vouchers for the relevant experience
- Experience Slabs
- Customers who purchase a product between Rs 3000-5000 stand a chance to win Haircut & Hairstyling experience or Zomato voucher worth Rs 500
  
  Customers who purchase a product between Rs 5000-10,000 stand a chance to win a couple dinner at Barbeque Nation or Zomato voucher worth Rs 500 and Amazon Pay voucher worth Rs 500
  
  Customers who purchase a product of Rs 10,000 & above stand a chance to win a couple dinner at a 5-star restaurant or Zomato voucher worth Rs 1000 & Amazon Pay voucher worth Rs 1,000.
- The first purchaser every hour will be announced as the winner. For hours where no purchases are made, no winner shall be announced. A total of 250 winners will be gratified for the contest
- Offers cannot be clubbed with other coupons offer or Gift with Purchase offers and it cannot be assigned/ transferred to any other customer
- Completed (Orders which are delivered) orders will be considered.
- Cancelled/Returned/Partially returned orders will not be eligible for this offer.
- The Gift vouchers will be issued and shared via SMS/email within of customers meeting the eligibility criteria . The exact validity date will be communicated at the time of gratification basis customer eligibility.
- In case of any issues once the Gift Voucher is redeemed, write to feedback@bigcity.in
- Titan reserves the sole discretion to select the list of qualifying participants based on criteria set by Titan only and the same shall be final and binding. Issuance of Gift vouchers is solely the discretion of Titan based on internal criteria and processing. Titan's decision in this regard shall be final.
- Titan reserves the right to disqualify any participant if it has reasonable grounds to believe that the participant has breached any of the terms and conditions of the Offer.
- The timeline provided for receipt of the vouchers is only indicative of expected period and may differ from the actual date.
An individual participant to this Offer can be eligible for the reward only once.

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Shipping Destinations

Shipping & Handling Charges

Track Order

Time to Deliver

The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions availed with Snapmint and using Cardless EMI facility as a payment option ("No Cost Cardless EMI")

The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions availed with Bajaj Finserv (“BFL”) as a payment option ("BFL No Cost EMI")

The following terms and conditions apply to Fastrack Tees GWP Offer

Terms and Conditions